Privacy Policy

Information We Collect

As part of providing travel-related services, we may collect personal information such as your name, phone number, and email address, along with travel-related details including travel dates, destinations, and number of travellers. Payment-related information is collected only when required and is processed through secure and authorised channels. We may also collect information voluntarily shared by you via website forms, WhatsApp, phone calls, emails, or social media platforms. The collection of information is strictly limited to what is necessary for service delivery, booking confirmation, and legal compliance.

Use of Information

Your information is used strictly in accordance with our service obligations as mentioned in our Terms & Conditions. This includes:

• Arranging and managing tour packages, accommodations, transportation, and permits
• Responding to enquiries, requests, or complaints
• Sharing itineraries, confirmations, service updates, or changes
• Improving service quality and customer experience
• Sending promotional or informational communication only where user consent has been provided

Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. Information may be shared only when necessary with:

• Hotels, homestays, drivers, guides, and local partners for booking and service execution
• Government authorities or regulatory bodies when required under applicable laws
• Payment gateways for transaction processing

Such sharing is strictly limited to what is essential for fulfilling services described in our Terms & Conditions.

Data Security & Limitation of Liability

We follow reasonable security practices to safeguard personal data from unauthorised access, misuse, or disclosure. However, users acknowledge and agree, as stated in our Terms & Conditions, that no internet-based data transmission is completely secure. Travel My Sikkim shall not be held liable for data breaches or losses beyond reasonable control, including technical failures or actions of third parties.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and performance, analyse visitor behaviour, and enhance user experience. Users may control or disable cookies through their browser settings. Disabling cookies may affect certain website features, as outlined in our Terms & Conditions.

Third-Party Links & Services

Our website may contain links to third-party websites or services. Travel My Sikkim does not control and is not responsible for the privacy policies, content, or practices of such external platforms. Users are advised to review the privacy policies of third-party websites independently, as stated in our Terms & Conditions.

User Consent & Responsibility

By using our website or services, you confirm that the information provided by you is accurate and complete, consent to the collection, use, and sharing of information as per this Privacy Policy, and agree to abide by our Terms & Conditions. Any incorrect or misleading information provided by the user may impact service delivery, for which Travel My Sikkim shall not be responsible.

Children's Information

Our services are intended for individuals above the age of 13 years. We do not knowingly collect personal information from minors. Any bookings involving children must be made by parents or legal guardians in accordance with our Terms & Conditions.