Refund & Cancellation Policy

1. Booking Amount & Advance Payment

• A booking is confirmed only after receiving the required advance payment or full payment.
• The advance amount is used to block hotels, homestays, vehicles, permits, and other services.
• All bookings are subject to availability and supplier confirmation.

2. Cancellation by the Guest

If a booking is cancelled by the guest, the following cancellation charges will apply:

• •60 days or more before travel date: 10% cancellation charges of total tour cost (service & processing fee)
• •30-59 days before travel date: 25% cancellation charges of total tour cost (service & processing fee)
• •15–29 days before travel date: 35% cancellation charges of total tour cost
• •7–14 days before travel date: 50% cancellation charges of total tour cost
• •Less than 7 days before travel date: No refund

* No-show / Early departure / Unused services: No refund applicable
* Cancellation charges may vary depending on hotel/homestay/transport policies during peak season or special dates.

3. Tour Rescheduling Option (In Place of Cancellation)

• Guests may request to reschedule their tour instead of cancelling, provided the request is made at least 14 days prior to the tour starting date.
• Tour rescheduling shall be valid only after confirmation and approval from the Travel My Sikkim team upon receiving the guest’s written rescheduling request.
• The tour can be rescheduled once for any date within 1 year from the original date of journey.
• The advance amount paid will be adjusted against the rescheduled tour cost after deducting a service charge of 10% of the advance amount.
• Any difference in tour cost due to season change, hotel tariff, transport charges, or permit cost must be borne by the guest.
• Rescheduling is subject to availability of hotels, vehicles, permits, and services.

4. Cancellation by Travel My Sikkim

Travel My Sikkim reserves the right to cancel a tour due to:

• Natural calamities, landslides, weather conditions
• Government restrictions or safety concerns
• Insufficient number of participants
• Operational or logistical issues beyond control

In such cases:

• Guests may receive a refund after deducting non-refundable supplier charges, or
• Option to reschedule the tour for a later date (subject to availability and company confirmation)

5. Refund Policy

• Refunds, if applicable, will be processed within 7–14 working days.
• Refunds will be made via the original mode of payment.
• Bank charges, payment gateway fees, and service charges are non-refundable.
• Refund amount depends on actual recovery from hotels, transporters, and vendors.

6. Changes & Amendments

• Date changes or itinerary modifications are subject to availability and additional charges.
• Any increase in hotel tariffs, vehicle cost, or permit fees must be borne by the guest.
• Travel My Sikkim is not responsible for losses due to last-minute changes by guests.

7. Non-Refundable Components

• Government permit fees (ILP, entry permits, etc.)
• Peak season / festive season hotel bookings
• Special category vehicles or last-minute bookings
• Entry tickets or activity charges once booked

8. Force Majeure

No refunds shall be provided for cancellations due to events beyond control, including but not limited to:

• Natural disasters
• Road blockages or weather disruptions
• Political unrest or strikes
• Pandemic-related restrictions

In such cases, refunds (if any) depend entirely on supplier policies.

9. Guest Responsibility

• Guests must inform cancellation or rescheduling in writing via email or WhatsApp.
• The applicable date will be calculated from the date of written intimation.
• Verbal requests will not be considered valid.

10. Refund Disputes

• Any refund or rescheduling-related disputes shall be resolved as per this Refund & Cancellation Policy, our Terms & Conditions, and applicable laws of India.
• Jurisdiction shall be West Bengal, India.